Privacy policy
Last updated: October 2, 2026
This policy explains what personal information hmedhealth.com collects, how it is used and what choices you have. The website is operated by HOPE Medical and Health Co., Limited, Hong Kong, trading as HOPE INTERNATIONAL ("we", "us"). Company details are listed under Contact information.
The website is for business buyers. It has no online checkout, no customer accounts and no payment function, so we do not collect payment card details or passwords through it.
Information you send us
When you submit the inquiry form, we receive:
- your name, company name and email address, which are required;
- your phone number and country or region, if you provide them;
- your message, and the products and quantities in your inquiry list.
If you contact us by email or WhatsApp instead, we receive the details you include in that message. Messages sent through WhatsApp are also handled under WhatsApp's own terms and privacy policy.
Information collected automatically
- Server logs. Our web server records standard request data, such as IP address, browser type, the page address requested and the time. These logs are used for security and troubleshooting and are deleted automatically after about two weeks.
- Analytics. We use Google Analytics and Microsoft Clarity to understand how the website is used, for example which pages are viewed, how visitors arrive, and clicks and scrolling on a page. These services set cookies and receive your IP address and device information, and they process this data under their own privacy policies.
- Inquiry list. Products you add to your inquiry list are stored in your own browser so the list is kept between pages. The list stays on your device until you submit the form, which clears it, or until you remove the items or clear your browser data.
- Spam protection. To block repeated or automated submissions, the inquiry service keeps one-way hashed values of the sender's IP address and email address. They are used for no other purpose and are deleted automatically after no more than 24 hours.
How we use your information
- To answer your inquiry and prepare quotations, data sheets and documents.
- To process, ship and support orders you confirm with us.
- To keep the business records that law, tax and accounting rules require.
- To keep the website secure and prevent spam or misuse.
- To understand how the website is used and improve it.
We may follow up on your inquiry by email or phone. If you do not want further messages from us, tell us and we will stop.
Who we share it with
We do not sell personal information. We share it only as needed with:
- service providers that host the website, deliver email and provide analytics;
- freight forwarders, carriers and banks involved in an order you place with us;
- authorities, when the law requires it.
Where it is processed
We are based in Hong Kong. Your information may be processed in Hong Kong and in other countries where our team and our service providers operate.
How long we keep it
Inquiry and order information is kept for as long as needed to handle your inquiry and any business relationship that follows, and to meet legal, tax and accounting obligations. Server logs and spam-protection values are deleted automatically as described above. Analytics data is kept according to the retention settings of Google Analytics and Microsoft Clarity.
Cookies and your choices
You can block or delete cookies in your browser settings. The inquiry form works without analytics cookies. Google offers a browser add-on to opt out of Google Analytics at tools.google.com/dlpage/gaoptout.
Your rights
You can ask us for a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it where we are not required to keep it. Send your request to sales@hhmeheco.com. We may need to confirm your identity before acting on it. You may also have the right to complain to the data protection authority in your country.
Security
The website uses encrypted HTTPS connections, and we collect only the information needed to answer inquiries and fulfil orders. No method of transmission or storage is completely secure, so please do not send sensitive personal information, such as health records or payment card data, through the inquiry form.
Children
This website is intended for business buyers and is not directed at children.
Changes to this policy
We may update this policy. The date at the top of this page shows the current version.
Contact
Questions about this policy: email sales@hhmeheco.com or use the inquiry form.